Frequently Asked Questions

You can go to Track Order and use your Email Address and Order Number.

Yes, The Gift Card Shop sells Gift Cards for email delivery. Please select ‘email’ as a delivery type on your choice of card and follow steps to purchase. Please see Cardholder Agreement for details.

The expiration date is for your reference. Funds do not expire.

You can purchase Gift Cards using Visa, Mastercard, American Express, or Discover credit/debit cards. You can also purchase Gift Cards online with PayPal or Apple Pay (on supported devices) at checkout. Additionally, you can use your The Gift Card Shop Gift Card. Regardless of payment method, the billing address must be in the United States.

If you believe that your Card has been lost or stolen, you need to notify us immediately by calling one of the numbers listed below. You will be asked to provide us with the Card number and other identifying information. We cannot provide a replacement unless you provide your Card number and all other requested identifying information.

For Visa® Gift Cards call 833-847-2032

For all eGift cards, click on the View and Print this Card button in the email confirmation. Once you are logged into your account, you’ll be able to see the account number and other card details.

1. Some transaction types require a hold above the purchase amount. See your Cardholder Agreement for more information.

Please note: not all merchants allow split payment transactions, and some transaction types require a hold above the purchase amount. See your Cardholder Agreement for more information.

Visa eGift Cards can be added to a digital wallet for in-store use.

1. Open the Wallet/App on your device.
2. Follow the on-screen instructions, including entering your card number manually or taking a picture of your plastic card.

1. Make sure the balance of the Gift Card is more than the entire cost of the purchase, including taxes.

Please note: some transaction types require a hold above the purchase amount. See your Cardholder Agreement for more information.

2. Select ‘Credit’ or ‘Debit’ as the payment method (Do not select ‘Gift Card’).
3. In the Payment Method section, enter the card information as you would a credit or debit card.
4. In the Billing Address section, please fill in your name and address.

Visa eGift Cards purchased on TheGiftCardShop.com can be added to a digital wallet for in-store use.

1. Open the Wallet/App on your device.
2. Follow the on-screen instructions, including entering your card number manually or taking a picture of your plastic card.

Visa eGift Cards can be used for contactless payment via digital wallets: Apple Pay, Samsung Pay, and Google Pay.

Visa Gift Card

You can use your Visa Gift Card virtually anywhere Visa Cards are accepted within the United States and District of Columbia, except the Gift Card may not be used for recurring billing or at ATMs.

When paying at the pump, some merchants can authorize and hold up to $175 or the full value of your card, whichever amount is smaller to ensure you have sufficient funds. So, make sure you always know your balance. To avoid the hold at the pump, give your card to the attendant to prepay for the gas.

Some purchases require a preauthorization wherein the merchant sends in a transaction for a higher amount than the purchase. This most often occurs at the gas pump or at a restaurant. We are required to approve and hold funds based on the estimated total until the merchant finalizes the transaction. Merchant finalization can take up to 7 business days.

No, we cannot transfer your funds onto a physical gift card.

Gift Cards cannot be used at ATMs nor can you get cash back from any of your purchases.

To check your balance, click on the View and Print this Card button in the email confirmation. Once you are logged into your account, you’ll be able to see the available balance on the Gift Card.

Most Approved eGift orders are delivered within 5 minutes but can take up to 24 hours.

If the recipient did not receive the eGift Card email, you can resend the email by going to The Gift Card Shop website. Click Track Order and either log in or enter your email address used to order.

If you and/or the recipient have not received your eGift and you need to resend or change the email address, please click on the Change/Resend email link in your email titled Your Order Is On Its Way.

In the interest of processing your order as quickly as possible, once your order has been submitted there is no way to return or cancel the order. We highly encourage you to review your cart and checkout details before checking out.

Please call Customer Service at 1-833-942-7467 to get details about your canceled order.

You may be able to get a refund on your purchase of Visa eGift cards. Terms and conditions apply. See Cardholder Agreement for details or call 1-833-942-7467 to find out how you can get a refund on your purchase.

Once a Brand Gift Card has been purchased, it is non-refundable.

There is a purchase fee for Visa eGift Cards.

If you know your order number, you can visit the Track Order page to pull up your order and print your invoice. Please contact The Gift Card Shop customer service for assistance at 1-833-942-7467 to obtain another order confirmation email if you do not know your order number.

If you have questions about a Gift Card already purchased, please contact The Gift Card Shop for assistance at 1-833-942-7467.

If you have questions about purchasing Gift Cards online, contact Customer Care at 1-833-942-7467 or at

The Gift Card Shop Customer Care
PO Box 826
Fortson, GA 31808